Billions of dollars have been spent on IT by Indian enterprises in the last two decades, yet dissatisfaction with the returns is quite common. On one hand, the IT suppliers are investing a fortune into inventing new technology, products & paradigms; while on the other, enterprise users are struggling to put to good use what they have bought so far. The enterprises' board & management are perplexed with the need to spend on IT, yet the business justifications remain inadequate. The real question then is 'where will the next wave of innovation happen? 'In the market place or within the premise of an enterprise?'
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