A double-edged sword?: a critical evaluation of the mobile phone in creating work-life balance

摘要

This article provides a critical review of the literature on the impact of mobile telephony on work-life balance (WLB). In particular, it focuses on their theoretical frameworks, the nature of the research questions, the methodological choices adopted and the research findings of empirical articles published internationally between 1998 and 2014. This research field is at the crossroads of two theoretical and empirical traditions, and can be characterised by diversity in terms of conceptualisation and operationalisation of measures, which burdens comparisons between findings. Four problems arise with the literature: (1) the consistency and transparency of the theoretical bases they employ; (2) a tendency to technological determinism and to diminish the impact of human choices; (3) difficulty with handling the complexity of factors; and (4) issues with finding sampling strategies that do not restrict the ability to generalise and/or result in omission of specific populations.