We Got The Building ... Now What?

摘要

Purpose - The purpose of this paper is to describe the process by which a library task force investigated and recommended services, best practices and technology prior to moving into a vastly larger and more modern building than its previous facility. Design/methodology/approach - A 12-member team was appointed to study a wide range of practices and services in libraries and other public institutions with similar missions and to issue a report on its findings and recommendations. The team included faculty, staff and students with backgrounds including public service, technology, human resources and space design. Findings - The make-up of the team, as well as the methods of study, provided for a wide range of possible recommendations and had a significant impact on the final report. A link to the full report is provided (wiki). Research limitations/implications - Other libraries, whether planning a new building or new services, may utilize a similar team research method to develop an action plan. Originality/value - The paper describes one successful method of developing a strategic plan to enhance services to patrons and employee performance and satisfaction.