Business services mgmt. on tap from HP

摘要

HP last week joined a growing number of management vendors looking to bring business-related performance metrics to their software and determine how well IT infrastructure and applications support processes and services. While a number of vendors are pushing such plans, HP users appear generally skeptical about the company's initiative. HP unveiled its OpenView Business Process Insight software last week at its annual HP Software Forum user conference. The show drew more than 1,700 attendees, many of whom heard for the first time the company's plans to correlate business metrics, such as orders processed and customer calls answered, with the performance of IT components such as routers or servers.