Bridging the ITIL-SOA gap

摘要

Two of today's most popular acronyms in the alphabet soup of the IT industry are ITIL and SOA. The IT Infrastructure Library has gained attention as a governance framework aimed at helping IT operations people become more productive and effective, while service-oriented architecture has become the guidepost for software developers seeking to make their applications more user-friendly and flexible. Although these two concepts complement each another, many organizations have failed to align their ITIL and SOA initiatives properly.