Dear IT: Forget the technology

摘要

The scenario is typical: The lights on the network-management consoles are a soothing shade of green, but a top revenue-generating application is crawling. Business users have swamped the help desk with calls and trouble tickets. Everyone there is calling the network team to figure out the problem. "The network is the lowest common denominator everyone points to when there's a problem," says Michael Morris, a network engineer for a $3 billion high-tech company and a Network World blogger (read his blog at www.nwdocfinder.com/5321). "We have one application that as soon as it goes bad.the application team assumes it must be a network problem. [The team] even configured software so that when there's a problem, a message pops up telling the user that the error that has occurred is probably a network issue and to contact the help desk," Morris says.