Florida hospice saves with SaaS

摘要

When David Lafferty arrived at Tide-well Hospice two years ago, becoming the care provider's first CIO, customer relationship management was a bit of what he calls a 'milk crate' operation. 'Our liaisons were going from account to account with their own little binders, spreadsheets and Rolodexes. We had a typical offline, manual, decentralized, zero-visibility situation,' he recalls.