PUTTING PEOPLE FIRST: How VSP ACHIEVES HIGH EMPLOYEE SATISFACTION YEAR AFTER YEAR

摘要

VSP is the nation's largest provider of eyecare benefits, with nearly 37 million members in its plan―more than any other healthcare organization in the country. Over the past decade, VSP has seen its workforce nearly triple, from 868 to 2,100 employees. During the same period, the company engaged in a multi-pronged effort to preserve and even improve its close-knit culture and high employee engagement. The result has been a sustained period of high employee satisfaction with VSP as a place to work. VSP s HR department recently stepped back to assess the results of its own efforts since its inception in 1992 and, in particular, to identify those programs it considered to be most successful in nurturing the high levels of employee satisfaction that the company enjoys. We report here on our major areas of focus and a number of the satisfaction-enhancing employee programs that have helped put VSP on Fortune 's list of the "100 Best Companies to Work For" for the last three years.