Victoria O. Johnson, director of Solid Waste Services (SWS) for the City of Charlotte, NC, is called "focused," "caring," and "an exemplary leader" by those who have worked with her. She's a whiz at budgeting, managing, forecasting trends, and motivating and empowering employees. She's also known to go above and beyond. Johnson garnered attention for her role in the transition of SWS from a managed competition business model to optimization. SWS converted from a weekly, manual, dual-stream recycling collection program, to a biweekly, automated/semi-automated, single-stream recycling collection program, resulting in more than a 20% increase of recycling tonnage and a fleet reduction that reduced greenhouse gas emissions, saving the department $4.38 million per year. The new business model enhanced operational efficiency, reduced service costs, and strengthened customer service.
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机译：与北卡罗来纳州夏洛特市的固体废物服务（SWS）主管维多利亚·约翰逊（Victoria O. Johnson）被与她合作的人称为“专注”，“关怀”和“模范领袖”。她是预算，管理，预测趋势以及激励和授权员工方面的专家。她也以超越而闻名。 Johnson在SWS从有管理的竞争业务模型到优化的过渡中所扮演的角色而引起了人们的关注。 SWS从每周的手动双流回收收集计划转换为每两周的自动/半自动化单流回收收集计划，从而使回收吨数增加了20％以上，并且减少了船队，从而减少了温室气体排放，每年为部门节省438万美元。新的业务模型提高了运营效率，降低了服务成本，并增强了客户服务。
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