The "easy" button in auto repair shops is the "create estimate" button in the point of sale system. Making this single click probably does more to cost your business than any other action you can take. I know this is a strong statement right out of the blocks, but hear me out. If an employee is actively sabotaging your business, you're bound to find out, replace the employee and create policies to prevent it from happening again. You can't fire the "create estimate" button, but you can make a choice to use it or not.
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