Developing a reputation as a solid and reliable source of technical solutions definitely means knowing what you are doing. Familiarity with procedure and using the tools you have (properly) is definitely a must! But spotting deficiencies in tooling or procedure as well as being willing to adapt and evolve is what it takes to keep your business moving forward in a positive direction. When faced with adversity, you can pack it in and head home, defeated, or you can step up to the challenge and overcome it. I chose the latter!
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