Six things you're too busy to do that are costing you

摘要

Let me tell you about my friend John. John is a shop owner. He's doing pretty well right now. His shop is always busy. His technicians are maxed out, but he won't hire another tech because he knows when they get slammed, he can step in and get the work done - which he does almost daily. It takes him longer because he has to stop and deal with employees and customers, so he stays late and works weekends when needed. John also won't hire a customer service rep to help his service advisor because he can do that role, too. John is also the go-to person to pick up parts at the dealer and give customers a ride to work. As a result, he often forgets to get things done on time like reporting his bookkeeping to the accountant, returning phone calls and following up with customers to make sure they are happy with their experience.