BLAZING NEW TRAILS

摘要

Technical Service Bulletins (TSBs), regardless of who publishes them, are written around the idea that sharing information expedites repairs and increases productivity. An experienced technician will research the TSB libraries available on a particular concern before digging too deep under the hood, and in many cases, information that would have taken hours to gather in the service bay is right there in black and white. But there are more than a few cases where no TSB can be found, and nobody else can be found who has seen the problem before. These trailblazing experiences can be harrowing at best, especially when fresh customers are rolling in, appointments and deadlines need to be met and tickets are being written.