NARROWING IN ON PEOPLE SKILLS

摘要

Maybe you are one of those lucky shops with a long-term, capable and motivated service advisor who does all the things you want done, exactly as you want them done. But for the vast majority of shop owners, getting that right man or woman often can be a lifelong quest that far too often leaves us frustrated by having the wrong person doing the wrong things. Our service advisor is the most important staff member in the building. Nobody else spends so much time interacting with our customers, and nobody else has such a great ability to either make us look good or to make us look horribly bad.