An electrical parts distributor based in Chanhassen, Minn., Waytek expanded its order processing capacity by 66% without increasing labor. The boost was achieved by altering the order picking and consolidation strategies. The distributor reduced its order fulfillment floorspace and yielded an order line accuracy rate that exceeded 99.9%-without requiring a full audit of the order contents. Each of these initiatives were critical for Waytek, since it strives to provide customer experiences that exceed expectations. A majority of its orders will ship within two hours of receipt, and most that are received as late as 5 p.m. ET will ship on the same day. However, with a rapidly increasing order volume, Waytek needed a substantial increase in its order fulfillment throughput to continue to meet its shipping goals.
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