AlixPartners: Grocers need to take immediate action to remain viable

摘要

AlixPartners' senior consultants have released a new report on how grocery retailers can mitigate financial risk from increasing online grocery shopping. Among other things, the report suggests pandemic-driven online grocery trends will cost retailers up to 2.75 points in lost operating-profit margins if not offset—such as by adopting click-and-collect options. "Grocers need to take immediate action to stay viable and avoid a deep margin impact as the market evolves into its new normal," the report's authors said. "While most grocery stores remain open during the current crisis, many customers are preferring to stay home and take advantage of home delivery and curbside pickup in unprecedented numbers."