Not so long ago, a warehouse management system (WMS) was an insider's game. The software and its users played only inside the four walls of the warehouse. By bringing discipline and repeatability to distribution processes, they delivered huge gains in productivity and inventory accuracy compared to paper-based operations. But what happens to the warehouses and distribution centers that have been up and running for years on these systems? How do they continue to deliver incremental value to the facilities if they have already automated key processes?
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