WHAT OPERATORS REQUIRE TO BE CLOUD SERVICES ENABLED IN TERMS OF INFRASTRUCTURE, SYSTEMS AND PROCESSES

摘要

If you take a step back, you can appreciate that the converged telecom operators global voice networks are effectively operating a very successful early version of Cloud services and that the existing infrastructure, systems and processes will provide a framework to support the new services. At the top level the new Cloud services will require similar internal processes - the services will need to defined and added to the service catalogs, customers will order the new services through extensions to the MNO customer portal and they will need to be provisioned through the fulfilment system and monitored for Quality of Service through extensions to the Service Assurance suite. There are though some key differences with the existing MNO services that have to be taken into account and supported by the OSS/BSS processes.