LGO reports 18% rise in adult care complaints

摘要

The number of complaints about adult social care received by the Local Government Ombudsman (LGO) has risen by 18% in the last year. New figures published today (12 November) show the LGO received more than 2,800 complaints and enquiries about adult social care in 2014/15 and upheld 55% of cases after investigating and finding some fault with either the council or the care provider. The most complained about subjects were assessment and care planning, residential care, home care, charging and safeguarding. 'An increase in complaints locally may indicate a public more willing to come forward with concerns and a sector more inclined to listen,' said ombudsman, Dr Jane Martin. 'But, as the final stage of the process, the enquiries we receive indicate a local complaint procedure not working as it should and missed opportunities to have put things right first time around.'