MONEY MATTERS

摘要

Can a leopard change its spots? For years, seen as the lumbering beasts of the organisational world, high-quality service and customer-centric innovation are now the council norm.At Lambeth, we boast state-of-the art customer centres and award-winning service. But there is always room for improvement.We have just launched the 'Lambeth promise' council-wide, promoting the core values of excellent customer service - such as honesty and respect - alongside specific behavioural standards.