Delivering quality social care services leaner, faster, better

摘要

For any social care team, the key to providing a sound service is ensuring that those in need can first reach the person they need to talk to as quickly as possible, and then receive the services they need rapidly and efficiently. When in early 2011 we saw some of the innovative business cases that Serco built into its bid to take on a range of outsourced services for Hertfordshire County Council, we felt that some of them had the potential to enable improvements in adult social care.