Most organisations say they believe in open, honest and transparent management, they have an HR department that encourages managers to treat staff fairly, to address their grievances and to avoid favouritism and discrimination in promoting and recruiting. So why do these same organisations complain that staff are resistant to change, that absenteeism rates are unacceptably high, that too many staff seem unmotivated with deadlines routinely slipping, targets missed and an unacceptably high number of customer complaints? Why is morale apparently low and staff turnover high? Why do complaints of management bullying persist? Why are managers spending so much time resolving conflicts between individuals?
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