Don't forget the emotion

摘要

For public services under increasing strain, inspired leadership will be the game changer. Modern day public sector leadership requires flexibility like never before: the ability of a senior leader to regulate their emotions, choose their behaviours and understand which communication style is needed in which situation is the new art. Underpinning our ability to change any behaviour is the ability to understand our own emotional reaction; the emotional impact we have on another, and then to regulate the underlying emotion.