When you first walk into the office of Ket-tering BC chief executive David Cook, you can't help but think that something's different. It could be the large Pulp Fiction poster on the wall, or the absence of the standard-issue chief executive desk, complete with PC and nameplate. Or it could just be David himself. His handshake is firmer than a foundry vice and his passion for customer service is 115% genuine. In fact, the customer service ethos flows throughout the entire building, from the open-plan civic centre foyer, with its mixture of self-service points and friendly council staff, ready to help on all manner of problems, to the customer contact centre upstairs.
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