Quality & Performance Excellence: Management, Organisation and Strategy (5th ed.)

摘要

James R. Evans is Professor of Quantitative Analysis and Operations Management and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He has written numerous textbooks in decision sciences, simulation, quality management, and operations management. He currently serves as a Judge for the Malcolm Baldrige National Quality Award, after serving on the Board of Examiners from 1994 to 2001. He has also served on editorial boards for a number of international academic journals and has wide consulting experience.