Price-Matching Guarantees, Retail Competition,and Product-Line Assortment

摘要

Price-matching guarantees (PMGs) are offers to match a competitor's price on a specific item. Such guarantees are extremely common in U.S. retail practice, and their impact has been studied in several published papers. The existing analytic literature models each retailer as a single-product seller; most work assumes that each retailer's product is identical with (or completely substitutable for) the competitor's product. In reality, competing retailers often sell multiple products, and these products do not always overlap, or may overlap partially but not totally. Furthermore, retailers that offer PMGs routinely exclude certain offerings from PMG coverage. This raises the interesting question of how product variety and product-stocking factors affect retailer decisions about offering PMGs.rnIn this paper, we simultaneously consider three factors of retailing importance that imply results consistent with PMG use and nonuse: the ability to choose to stock the same product as, or a product differentiated from, a competitor's offering; the possibility of shelf-space limitations on the ability to stock complete variety; and the category-demand-enhancing effect of variety. These are sensible and realistic descriptive factors shaping retailers' product and pricing decisions, and because they have not been considered jointly in the prior literature on PMGs, their joint consideration helps to expand our understanding of the drivers of PMG implementation and impact. In the presence of these three factors, we examine retailers' decisions about whether to offer a PMG, what product(s) to stock, and how to price the product(s) stocked.