Effects of consumers' construal levels on post-impulse purchase emotions

摘要

Purpose The purpose of this paper is to examine how abstract vs concrete mindsets impact consumers' post-purchase affective states. Drawing on construal level theory, the study examines when consumers experience "pleasure" or "guilt" after impulse buying. Design/methodology/approach The basic premises of this research was tested using multiple studies. Study 1 was conducted in the field, the second study engaged an online survey, while the third study used a laboratory experiment. Findings After impulse buying, consumers with abstract mindsets reported strong feelings of pleasure, whereas those with concrete mindsets experienced profound guilt.Social implications Policymakers can persuade consumers to refrain from making impulsive decisions through communication that reminds them of past impulse purchase behaviour, by triggering a concrete mindset. Originality/value This research extends the literature on post-purchase effects by demonstrating that consumers' mindsets determine the intensity of their affective state after impulse buying.