Demystifying 'lean Culture Change' and Continuous improvement

摘要

Lean is a strategic and an operational issue that can bring about significant and long lasting change. Lean Culture Change is a sustained commitment to drive continuous and never-ending improvement. Strategically, Lean should be focused on developing competitive advantage that delivers precisely in many ways to the VOC, (voice of the customer), by providing effective and efficient service delivery. This principle of Lean is critical whether you provide point of sale finance for motor vehicles, insurance services, health and education or influencing government policy as an environmental pressure group. Lean thinking transcends all business sectors with a simple methodology to 'focus on the end in mind' and 'seeing through the eyes of the customer' to generate and shape error and waste free processes that support delivery to our customers, internal and external to the organisation.