I believe that organization is nine-tenths of the battle. To most users, a regular regimen of digital house cleaning is not a fun task, but I explain that spending even a few minutes each day on cleanup (review, file, delete), will make them more productive and creative and happy with their Mac. Just show a user how you consolidated hundreds or thousands of files into a more manageable group of folders, demonstrate how the free space on their hard drive grows as items are deleted and the Trash is emptied. As with the proverbial horse and water, sometimes you can lead a user to a list of best practices, but you can't make them stick to it. However, with patient persistence, progress is made; the tech helper and home user can bask in the glow of a successful session.
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