Social Media Maven

摘要

Social media is supposed to be about contact, connection, and conversation. Instead, it's often about me, myself, and I. Not at Hennepin County Library (HCL), however, where Meg Gerritsen Knodl uses social media to fine-tune user services. Her efforts have been so influential that she played a key role in Hennepin County becoming one of the top ten digital counties in the United States in 2010, based on the Digital Counties Survey.