Librarianship was a natural fit for Margo Gustina, who has always loved connecting people with what they need but disliked the hard sell of bookstores or the bureaucracy of social work. Her first encounters with small libraries in rural western New York shaped her view of what good service should look like. She met directors with small staffs, tiny budgets, few open hours, and minimal digital resources who still brought their communities together with rich programming-not defined by their limitations, she says, but by their unique talents "and ability to translate those into strengthening the social connective tissue."
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