As the Chair of BIALL's Legal Information Group, I might be expected to have more to say on the subject of vendor relations. So what does LIG do? We complain when BIALL members raise issues with us, of course, but that only has a chance of working if we show that the relationship has two sides. We collect feedback which the suppliers might not otherwise have access to, help with setting up focus groups and try to advise based on the knowledge that we have built up about the attitudes of the profession.
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