ECUADOR

摘要

M ovistar Ecuador (Telefonica) hasannounced the launch of customer supportover WhatsApp's chat application, the country'sfirst operator to do so. The company said its4 million-plus customers will be sent an SMSwith an invitation to add Movistar's support staffto their WhatsApp contacts, allowing them tosend text messages and even attach photosand videos to facilitate the resolution of anyproblems. The 24-hour a day service will initiallybe available for postpay users, with prepaidcustomers eventually invited to join.