A Thought Leadership Conference with the theme of "Connections, communities, and collaboration: service sustainability in the digital age" was hosted by Radboud University from June 27 to 29, 2012 in Nijmegen, The Netherlands. Distinguished scholars and practitioners from global Fortune 1000 companies each discussed significant issues firms face in sustaining service in today's digital environment. To facilitate discussions, attendees were divided into six groups with each group discussing a distinct challenge. The result of each of these groups' discussions was the creation of a research agenda, ultimately resulting in the creation of a scholarly article designed to guide needed scientific research on the topic. This special issue of the Journal of Service Management presents the articles resulting from these efforts.
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