Setting the stage for service experience: design strategies for functional services

Beltagui Ahmad; Candi Marina; Riedel Johann C. K. H.

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Setting the stage for service experience: design strategies for functional services

机译：为服务体验搭建舞台：功能服务的设计策略

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摘要

Purpose - The purpose of this paper is to identify service design strategies to improve outcome-oriented services by enhancing consumers' emotional experience, while overcoming customer variability.

机译：目的-本文的目的是确定服务设计策略，以通过增强消费者的情感体验，同时克服客户的多变性来改善面向结果的服务。

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来源
《Journal of service management》 |2016年第5期|751-772|共22页
作者
Beltagui Ahmad; Candi Marina; Riedel Johann C. K. H.;
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作者单位

Wolverhampton Univ, Sch Business, Wolverhampton, W Midlands, England;

Reykjavik Univ, Ctr Res Innovat & Entrepreneurship, Reykjavik, Iceland;

Univ Nottingham, Sch Business, Nottingham, England;

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原文格式 PDF
正文语种 eng
中图分类
关键词
Design; Service operations; Experience; Service innovation; Services management;

机译：设计;服务运营;经验;服务创新;服务管理;
入库时间 2022-08-18 02:27:40

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7. Setting the Stage for Service Experience: Design Strategies for Functional Services [O] . Beltagui, Ahmad, Candi, Marina, Riedel, Johann 2016

机译：为服务体验搭建舞台：功能服务的设计策略

Setting the stage for service experience: design strategies for functional services

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