An implementation and usability evaluation of automatic cash-payment system for hospital

摘要

Most hospitals have the information system to deal with the register, billing and payment process in Taiwan. The payment mechanism is mainly by cash that is counted by the counter clerks. In order to lessen the workload of counter clerks and reduce the patient's waiting time for speeding up the payment process, this study thus implemented a hospital automatic cash-payment (HACP) system. An experimental evaluation was also conducted to survey the perceptions of patient's feeling about the system. The results displayed that relative advantage of system, complexity of system and perceived service quality of system have significantly effected on behavioral intention of HACP system use. Perceived service quality has most predictive power to the behavioral intention of system use. Behavioral intention of HACP system use has in turn positively effected on actual system use of HACP system.