Moderating Price Sensitivity of Low-Uncertainty Daily Eco-Friendly Products: Creating Benevolence Trust and Reducing Uncertainties

摘要

For low-uncertainty daily eco-friendly products like eco-shampoo, consumers' willingness to pay a higher price can be the biggest barrier to hinder their purchase. In this research, we propose that benevolence trust does have a significant effect in mitigating this barrier. This research also shows that benevolence trust can reduce uncertainties and feelings of anxiety and increase feelings of optimism, symbolic benefits, and perceived price value while adopting daily eco-friendly products. Above all, the research findings show that further reduction of uncertainties plays a key role in driving consumers' willingness to pay a higher price when purchasing low-uncertainty daily eco-friendly products. The findings were also supported by a practical case study.