The One Process Everyone Overlooks When Thinking of Quality: Why Customer Experience Is Your Best Salesperson

摘要

In the age of buyer control, increased competition, and digital disruption, if you want to grow, the place to start is to look at your entire organization to understand if all your employees, partners, and suppliers are aligned with what buyers really want. Smart businesses look outward and work their way back from customers, aligning around customers' goals, investing in their success, and creating a great experience for them.