Anxiety and Uncertainty Management in an Intercultural Setting: The Impact on Organization-Public Relationships

摘要

Past research has found that relationship cultivation strategies affect relationship outcomes. This study uses Gudykunst's (198526. Gudykunst , W. B. ( 1985 ). An exploratory comparison of close intracultural and intercultural friendships . Communication Quarterly , 33 , 270 - 283 .[Taylor & Francis Online]View all references, 200529. Gudykunst , W. B. ( 2005 ). Theorizing about intercultural communication . Thousand Oaks , CA : Sage .View all references) Anxiety and Uncertainty Management (AUM) theory as the theoretical framework to examine whether the effects from cultivation strategies to relationship outcomes are mediated through anxiety and uncertainty management. An online survey solicitation was sent to a university's international student listserv, and 246 participants from 32 countries completed the questionnaires. Structural equation modeling was used to analyze the data. Results largely supported the hypotheses, and indicated that cultivation strategies have both direct and indirect effects on relational outcomes, partially mediated by uncertainty and anxiety.View full textDownload full textRelated var addthis_config = { ui_cobrand: "Taylor & Francis Online", services_compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" }; Add to shortlist Link Permalink http://dx.doi.org/10.1080/1062726X.2011.582205