Aggression und Konflikt in organisationalen Lern- und Veränderungsprozessen Erklärungsansätze und handlungsorientierte Interventionsvorschläge

摘要

Aggression and conflict in organizational learning and change processes. Rapidly changing environments force organizations into ever quickening change processes. Badly coordinated change projects, frequent redesign of organizational structures and business processes, mergers and acquisitions and other factors create unrest, uncertainties, fears and struggles for resources among the staff. This climate of uncertainty encourages the emergence of aggression, conflicts and mobbing. The article looks for explanations and presents experiential approaches for conflict solving.