Integrating knowledge management (KM) strategies and processes to enhance organizational creativity and performance: An empirical investigation

摘要

Purpose - This paper aims to identify the relationship between knowledge management (KM) strategies, KM processes, organizational creativity and organizational performance. Design/methodology/approach - Quantitative strategy and cross-sectional survey method were used to collect data. In all, 219 randomly selected respondents from 173 listed companies provided feedback through self-administered questionnaire. Factor analysis and multiple regression techniques were used to test multiple hypotheses. Findings - Results revealed significant positive impact of system strategy on KM process capabilities, organizational creativity and organizational performance. Human strategy, on the other hand, has been identified as having no significant impact on different KM processes and organizational performance. However, it interestingly has a negative significant relationship with organizational creativity. KM processes have significant impact on organizational creativity and performance. Organizational creativity has also been identified as having strong impact on organizational performance. Originality/value - This paper fills the knowledge gap by undertaking a study which has not been conducted before.