RFID Materials Circulation and Handling: A Model for Improving Customer Service.

摘要

In the mid-2000s, at ALA and PLA conferences, all indications were that the Elvis impersonatornat Checkpoint™ was finally showing a product that had most of the bugs worked out, wasnmore reasonable in cost with the promise and trend of individual RFID tag costs coming down eachnyear. With other RFID vendors improving products and with many more companies offering competitivenideas and pricing in the RFID arena, my library, Crandall Public Library in Glens Falls, New York where Inserve as director, started the formal process of exploring RFID in 2004. I had watched the progress of RFIDnfor more than 15 years, convinced that the technology would eventually improve and transform how we donbusiness in the circulation departments of public libraries. From 1999 to 2005, I also served on the IFLAn[International Federation of Library Associations] Services to MultiCultural Populations Committee. At IFLAnconferences and on visits to foreign libraries, the use of materials handling systems was in use in manynEuropean libraries and exceeded what is being done in the U.S.in some cases. One sorting approach uses anrobotic system to take materials from sorting bins and place them in number order on carts!.