Resolution of Conflict between Developers and Testers in Software Development: Based on Graph Model Method

摘要

Conflict between software developers and testers is common due to frequent interactions and diverse goals. Such conflict often leads to meaningless human struggle and then influences product performance. This paper provides a graph model method to resolve the conflict based on the different conflict management styles (collaborating and dominating) between developers and testers. A case study is used to illustrate the proposed model. The conflict model considers the decision makers, the options, and relative preference order. After an in-depth stability analysis, this study confirms the equilibrium states of conflict resolution. Through contrastive analysis of the conflict resolution with the graph model method, the study found that collaborating conflict management style is a win-win conflict resolution for developers and testers. The analytical results closely predict the conflict decision and provide valuable insights into the developers and testers' conflict.