机译:服务故障的恢复策略:以餐厅为例
Department of Hotel and Tourism Management, The Guilford Glazer School of Business and Management, Ben Gurion University of the Negev, Beer Sheva, Israel;
Department of Hotel and Tourism Management, The Guilford Glazer School of Business and Management, Ben Gurion University of the Negev, Beer Sheva, Israel;
Department of Hotel and Tourism Management, The Guilford Glazer School of Business and Management, Ben Gurion University of the Negev, Beer Sheva, Israel;
Department of Hotel and Tourism Management, The Guilford Glazer School of Business and Management, Ben Gurion University of the Negev, Beer Sheva, Israel;
Service failure; service recovery; restaurant management;
机译:顾客行为意图:马来餐馆的服务交付失败和服务恢复的影响
机译:餐饮业的服务故障和恢复策略:一项美国与印度的比较研究
机译:组服务故障的恢复策略:恢复模式与恢复维度之间的交互作用
机译:IT服务故障中客户情绪对服务恢复策略的影响
机译:服务恢复和难以理解的悖论:检查服务故障的大小,服务故障响应能力,服务保证和其他恢复工作对服务恢复结果的影响
机译:2003–2016年美国成年人从全方位服务的餐厅和快餐店摄入的食物的质量和数量趋势(P04-147-19)
机译:恢复策略为服务故障和客户的返回意图在分类餐厅