A study of facility management strategy: the case of commercial banks in Thailand

摘要

Purpose - The purpose of this paper is to investigate strategy adopted in facility management (FM) and to introduce a framework of studying FM strategy. Design/methodology/approach - The research reported in this paper adopted case study approach. In total, five case studies of FM practices of leading banks in Thailand were chosen. The key data and information were collected by using semi-structured interview method supplemented by relevant documents. This study examined the FM practices profile, scope and operational programs by using a literature-based analytical framework of FM strategy content. Findings - Four types of FM strategy were identified based on key value intent that FM attempts to deliver to its organisation: business value focused, workplace focused, facility performance focused and facility cost focused. Each strategy represents a particular domain focus of FM practice, determined to support the organisation's core operations. The paper discusses two levels of strategy concerning FM. Research limitations/implications - The key findings of this research offer both practitioners and academic insights of FM strategies implemented in practices. However, the findings were derived from a rather small number of case studies and a certain industry. Originality/value - The paper presents empirical evidence of FM strategy, which has been rare. To academics, it introduces a means and framework for FM strategy research.