The effects of safety attitude and safety climate on flight attendants' proactive personality with regard to safety behaviors

摘要

Cabin crews are crucial to the overall safety of the airline industry; they may enhance air travel safety and are directly responsible for alleviating passenger concerns. The objective of this study is to examine the relationships between proactive personality, safety attitude, safety climate, and safety behaviors among flight attendants. A self-reported questionnaire was used to collect data from 547 flight attendants, all of whom work for China Southern Airlines Ltd. The results show that proactive personality has an indirect effect on safety behaviors through the influencing of safety attitude. It is also suggested that a positive safety climate weakens the effect of proactive personality on safety behaviors. The study's findings with regard to managerial implications are provided and discussed along with potential future research directions.