Aviation Performance Measurement Systems

摘要

To improve the ultimate delivery of air traffic management (ATM) services, leaders throughout the global ATM community have worked for decades to develop and institutionalize sound performance measurement practices. Today, institutional pressures are mounting to require the use of performance-based methods and measurement systems to improve the quality of delivered services. Fortunately, technology advances enable faster, affordable solutions to meet performance measurement needs. Advances have been made in many specialized areas of performance management with ever-increasing numbers of publications on the details of these advances. In this article, a holistic view of the performance measurement landscape is sketched out by revisiting underlying motivations to measure performance, examples of successes, and emerging technology developments, then a way forward is charted based on several converging trends.