Lean Library Management: Eleven Strategies for Reducing Costs and Improving Customer Services

摘要

When I first picked up the book Lean Library Management: Eleven Strategies for Reducing Costs and Improving Customer Services, I assumed it would be practical, informative, somewhat dry reading. I was right on my first two assumptions and pleasantly surprised about the third. John Huber writes what is, for all intents and purposes, a real page-turner in the library world of management. A strong proponent of the philosophy that small and continuous changes are what is necessary, Huber gives down-to-earth, practical, and, most importantly, achievable changes for libraries in ways that improve customer service and the competitiveness of libraries while cutting costs and increasing staff morale.