Leading Libraries: How to Create a Service Culture

摘要

All libraries exist to serve the information needs of their constituents. Service is so interwoven into our professional DNA that it is easy to forget that service is fundamental to librar-ianship. Service is more evident on the microlevel. Our departments may have titles with service in them, such as Access Services. Our departmental mission statements may speak to the types of services that we provide. Yet does service always translate into the wider administration of the library? Sadly, no, as the authors state: "A leader, particularly a leader who places services above all, is practically the antithesis of the traditional authoritarian model in libraries" (p. ⅶ). How then do library leaders embrace service and instill a culture of service in their organizations?