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Benchmarking in the Eighteenth Century

机译:十八世纪的标杆管理

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摘要

Benchmarking, first developed in industry, has been widely used in health care since the 1990s. Xerox, a recognized leader in business process benchmarking, began using it in the 1980s. David Kearns, Xerox chief executive officer, called benchmarking "the continuous process of measuring products, services and practices against the toughest competitors or those companies recognized as industry leaders" and credited the technique with helping save the company from being crushed by competitors. In brief, Xerox's ratio of indirect to direct staff was twice that of direct Japanese competitors, and its rate of defects per 100 machines was seven times worse.
机译:自1990年代以来,行业内首先开发的基准测试已广泛用于医疗保健中。施乐公司是业务流程基准测试领域公认的领导者,于1980年代开始使用它。施乐公司首席执行官戴维•凯恩斯(David Kearns)称基准测试为“针对最严酷的竞争对手或公认的行业领导者的公司衡量产品,服务和做法的连续过程”,并称赞该技术可帮助公司避免被竞争对手压倒。简而言之,施乐的间接员工与直接员工的比率是日本直接竞争对手的两倍,并且其每100台机器的缺陷率要差7倍。

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